RETURN & REFUND POLICY
Last updated: August 2026
At DreamStudio, we want you to be happy with your purchase. Please review this Return & Refund Policy before placing an order.
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Philippine law.
SECTION 1 – ELIGIBLE RETURNS
Subject to the conditions below, we may accept returns for eligible items when you contact us within 7 days of receiving your order.
To qualify for a return, the item must generally be:
- unused and unworn;
- in the same condition in which it was received;
- complete with its original packaging, tags, accessories and inclusions; and
- accompanied by proof of purchase or the relevant order number.
Please do not send any item back without contacting us first.
To request a return, email:
Please include your:
- name;
- order number;
- item concerned;
- reason for the return; and
- photographs or videos where relevant.
If your return request is approved, we will provide further instructions.
SECTION 2 – DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
Contact us promptly if an item:
- arrives damaged;
- has a manufacturing defect;
- is materially different from its product description; or
- is not the item you ordered.
Please provide clear photographs or videos showing the issue, together with your order details.
Where an item is confirmed to be defective, damaged, incorrectly supplied or otherwise covered by applicable consumer protection law, DreamStudio will provide the appropriate remedy, which may include repair, replacement, exchange or refund, depending on the circumstances and applicable law.
SECTION 3 – CHANGE-OF-MIND RETURNS
We may accept eligible change-of-mind returns within the return period stated above, provided that the item is unused, unworn and returned in its original condition and packaging.
Approval of a change-of-mind return is subject to inspection.
For approved change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise agreed by DreamStudio.
Original shipping charges are generally non-refundable for change-of-mind returns.
SECTION 4 – NON-RETURNABLE ITEMS
For hygiene, safety or product-integrity reasons, certain items may not be eligible for return or exchange due solely to a change of mind.
These may include:
- earrings intended for pierced ears once their sealed or hygienic packaging has been opened;
- personalized or customized products;
- made-to-order products;
- gift cards;
- items marked as final sale or non-returnable before purchase; and
- products that have been worn, used, altered, damaged after delivery or returned incomplete.
These exclusions do not apply where the customer has a mandatory right to a remedy under applicable Philippine law because the product is defective, damaged, incorrectly supplied or otherwise legally non-conforming.
SECTION 5 – SALE ITEMS
Sale or promotional items may be subject to the same return conditions unless they were clearly identified as final sale before purchase.
Final-sale designation does not remove any mandatory rights relating to defective or non-conforming goods.
SECTION 6 – EXCHANGES
If you would like a different eligible item, size, style or color, please contact us.
Exchanges are subject to:
- product availability;
- approval of the returned item; and
- any applicable price difference or shipping charges.
The fastest option may be to return the eligible item and place a new order after the return is approved.
SECTION 7 – RETURN SHIPPING
Unless the return results from an error by DreamStudio or a defective or non-conforming product, customers are generally responsible for return shipping costs.
We recommend using a traceable shipping service when returning an item.
DreamStudio is not responsible for an unauthorized return or for returned goods that are lost before being received by us, except where applicable law provides otherwise.
SECTION 8 – REFUNDS
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will normally be issued through the original payment method where possible.
Please allow additional time for your bank, card issuer, digital wallet or payment provider to process and post the refund.
Refund processing times imposed by third-party financial institutions are outside DreamStudio’s direct control.
SECTION 9 – SHIPPING FEES
Original delivery charges are generally non-refundable where a customer returns an item solely because of a change of mind.
Where DreamStudio sent an incorrect product or where the goods qualify for a remedy under applicable law, applicable shipping costs will be handled in accordance with the circumstances and legal requirements.
SECTION 10 – CANCELLING AN ORDER
If you need to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return procedure may instead apply.
SECTION 11 – CONTACT INFORMATION
Questions regarding returns, exchanges or refunds may be sent to:
DreamStudio
Email: info@shopdreamstudio.com
Website: shopdreamstudio.com