SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with DreamStudio.

This Shipping Policy explains how orders are processed and delivered.

SECTION 1 – ORDER PROCESSING

Orders are generally processed after successful payment confirmation and verification.

Our normal processing period is approximately 1–3 business days, unless otherwise stated on the relevant product page.

Processing time is separate from delivery time.

Orders placed during weekends, public holidays, major sales, promotional periods or periods of unusually high demand may require additional processing time.

SECTION 2 – SHIPPING WITHIN THE PHILIPPINES

DreamStudio delivers to eligible addresses within the Philippines through third-party courier and logistics providers.

Available delivery options and applicable shipping charges will normally be shown during checkout.

Shipping rates may depend on factors such as:

  • destination;
  • parcel weight;
  • parcel dimensions;
  • order value; and
  • selected delivery service.

SECTION 3 – ESTIMATED DELIVERY TIMES

After dispatch, estimated delivery may generally take approximately:

Metro Manila: 1–3 business days
Other Luzon areas: 2–5 business days
Visayas and Mindanao: 3–7 business days

These periods are estimates only and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to the courier, location, weather, transportation conditions, peak shopping periods, public holidays or events beyond our reasonable control.

SECTION 4 – SHIPPING CONFIRMATION AND TRACKING

Where tracking is available, customers may receive a shipping confirmation containing tracking information after the order has been dispatched.

Please allow sufficient time for courier tracking systems to update after a shipment is created.

SECTION 5 – DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

  • recipient name;
  • complete delivery address;
  • building, unit or house information;
  • barangay, city and province where applicable;
  • postal code; and
  • active contact number.

Please carefully review your information before completing checkout.

SECTION 6 – INCORRECT OR INCOMPLETE ADDRESSES

If an order cannot be delivered because the customer supplied incorrect, incomplete or outdated delivery information, additional shipping charges may apply for redelivery.

Please contact us immediately if you discover an error in your delivery information.

We cannot guarantee that changes can be made after fulfillment has started.

SECTION 7 – FAILED OR REFUSED DELIVERY

If a parcel is returned to DreamStudio because:

  • delivery was repeatedly unsuccessful;
  • the recipient could not be contacted;
  • the delivery address was incorrect;
  • the customer refused delivery without a legally valid basis; or
  • the parcel was not collected where collection was required,

we may contact you regarding redelivery.

Additional shipping fees may apply where the failed delivery was not caused by DreamStudio or the courier.

SECTION 8 – DELIVERY DELAYS

We work with third-party logistics providers and therefore cannot guarantee exact delivery dates.

Delays may occur because of circumstances such as:

  • severe weather;
  • natural disasters;
  • transport disruptions;
  • courier operational delays;
  • public holidays;
  • high-volume sale periods;
  • government restrictions;
  • emergencies; or
  • other events outside our reasonable control.

If a shipment appears significantly delayed, please contact us and we will assist in coordinating with the courier where reasonably possible.

SECTION 9 – LOST OR DAMAGED SHIPMENTS

If you believe your package has been lost or arrives visibly damaged, please contact us as soon as possible at:

info@shopdreamstudio.com

Please include your order number and relevant photographs where applicable.

We will review the matter and coordinate with the courier as necessary.

SECTION 10 – OPENING YOUR PACKAGE

We recommend inspecting your order promptly after delivery.

If there appears to be damage, tampering, missing items or an incorrect product, please retain:

  • the packaging;
  • shipping label;
  • item;
  • photographs; and
  • where possible, a video of the package being opened.

An unboxing video can help us investigate a claim but will not be used to unlawfully deny a remedy to which a consumer is otherwise entitled.

SECTION 11 – INTERNATIONAL SHIPPING

Unless international shipping options are displayed during checkout, DreamStudio currently ships primarily within the Philippines.

If international delivery becomes available, additional shipping costs, customs duties, taxes or import charges may apply.

Any such terms will be disclosed where reasonably practicable before purchase.

SECTION 12 – SHIPPING CHARGES

Shipping charges are displayed during checkout where applicable.

From time to time, DreamStudio may offer:

  • free shipping;
  • discounted delivery;
  • minimum-spend shipping promotions; or
  • promotional shipping rates.

Any such offers may be subject to additional conditions.

SECTION 13 – CONTACT INFORMATION

For shipping or delivery questions, contact:

DreamStudio
Email: info@shopdreamstudio.com
Website: shopdreamstudio.com